Shipping and Delivery Policy

We always strive to prepare your orders as quickly as possible to ensure that our natural products reach you in the best condition

Order Processing

Orders are processed within 1-2 business days from the order confirmation date, then handed over to the shipping company

Delivery Time

Delivery time within the country ranges between 2-7 business days depending on the region and the shipping company

Some circumstances beyond our control may arise, such as public holidays, weather conditions, or any operational circumstances with the shipping company, which may lead to a slight delay in the delivery date. In these cases, we appreciate your understanding

Confirming Shipping Address

Please ensure the accuracy of shipping information before completing the order

If you discover an error in the address after completing the order, please contact us as soon as possible, and we will work to modify the data if the order has not yet been shipped

Receiving an Incorrect Product

If you receive a product different from the one you ordered, please contact us within 24 hours of receiving the shipment via WhatsApp, providing us with the following:

Order number
A clear picture of the received product

After verifying the order, we will send you the correct product, bearing all shipping costs

Need Help?

If you have any inquiries regarding your order or our natural products, please do not hesitate to contact us via WhatsApp or through the Contact Us page, and our team will be happy to serve you and answer all your inquiries as soon as possible