Exchange and Return Policy

Due to the nature of our natural products and to ensure the safety of all our customers, all sales are final, and products cannot be returned or exchanged after receipt

Cases for Accepting Exchanges

Exchange requests are considered only in the following cases:

• The product arrived damaged due to shipping
• There is a clear manufacturing defect in the packaging or product
• Receiving a product different from the one ordered
  

In these cases, please contact us within 24 hours of receiving the order via WhatsApp, with the following information:

• Order number
• Clear picture of the product
• Picture showing the problem or damage
  
  

Our team will review the request, and if approved, the product will be replaced at no additional cost to the customer

Cases Not Covered by Exchange

Exchange requests cannot be accepted in the following cases:

• If the soap has been opened, its packaging removed, or used in any way
• If the packaging or product is in good condition and there is no defect or error
• If the damage resulted from misuse or improper storage after receiving the product
• If the exchange request was submitted after the specified reporting period

Return Policy

We do not offer product returns after the purchase process is completed.Goods sold are non-refundable and non-exchangeable, except in the cases mentioned above which relate to a defect in the product or receiving a product that does not match the order.If you have any inquiries, we are happy to assist you via WhatsApp or through the Contact Us page